A ‘new line’ is for a new customer looking to take a whole new number and a new contract, although it is possible to port a number from another network. An ‘upgrade’ is for a returning customer to a network that is looking to keep their number AND stay with the same network. It is very important that you select an upgrade so that you can keep your number if you are staying with your current network provider.

A network cannot port a number internally outside of the upgrades process, so if you take a new line, they won’t let you keep your number. We offer upgrade offers with O2, Vodafone and EE. We dont offer upgrades on any other network, but the option to move to another network and keep your number is still available to you.

Contact us here for further information.

A PAC (Porting Authorisation Code) allows you to keep your current number when you change network provider. All you need to do is text PAC to 65075. Please note that you are unable to use a PAC code when transferring within same network i.e. O2 to O2. To Keep your number when you are staying with the existing network provider, you will need to select an upgrade deal.

A STAC (service termination authorisation code) allows you to disconnect and cancel your current number when you change network provider. All you need to do is text STAC to 75075. You find out more from your current provider on their websites:

Vodafone: click Cancel your account

Three: click Switching to Three using a PAC 

O2: click Keep your mobile number

If your current network provider is not linked above, please contact them directly for more information on when you can request a PAC/STAC

You only need a PAC code when your changing Network, so please do not give us a PAC code if you're staying with the same Network. For more information click email us

With all brand new non-Apple handsets, you will have a 24-month warranty on the handset. For more information about who and where to contact regarding your handsets warranty, please contact our customer services team, and they can point you in the right direction and provide you with the relevant information to make a warranty claim.

With brand new Apple handsets, you will have a 12-month warranty on the handset with Apple,  For more information about who and where to contact regarding your handsets warranty, please contact our customer services team, and they can point you in the right direction and provide you with the relevant information to make a warranty claim.

For refurbished handsets (all brands), please call us  so that we can direct you to the right place for your warranty.

We'll update you throughout the order process through email and text messages. You can also follow your order by emailng us or calling customer services. If you're a new customer, remember to use the same email address as your order.